Privacy Policy

Last Updated: January 2026

SaakhiPay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

Personal Information

  • Account Information: Name, email address, phone number, profile picture
  • Identity Verification: Government-issued ID, address proof (for vendors)
  • Payment Information: Bank account details, UPI ID, transaction history
  • Location Data: GPS location for nearby parlour discovery and home services

Usage Information

  • App usage patterns and preferences
  • Search queries and booking history
  • Device information (model, OS version, unique identifiers)
  • Log data (IP address, access times, pages viewed)

2. How We Use Your Information

  • Process bookings and payments
  • Connect customers with beauty service providers
  • Send booking confirmations, reminders, and updates
  • Process referral rewards and cashback
  • Improve our services and user experience
  • Prevent fraud and ensure platform security
  • Comply with legal obligations

3. Information Sharing

We share your information with:

  • Service Providers: Parlours/salons you book with (name, contact, booking details)
  • Payment Partners: Razorpay and banking partners for transaction processing
  • Communication Services: SMS and notification providers
  • Legal Authorities: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures including:

  • SSL/TLS encryption for data transmission
  • Encrypted storage of sensitive information
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms

5. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your account and associated data
  • Opt-out of marketing communications
  • Data portability

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Financial records are retained for 7 years as per legal requirements.

7. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via app notification or email.

9. Contact Us

For privacy-related queries:

Email: info@saakhipay.com
Address: SaakhiPay Technologies Pvt. Ltd., India

Last updated: January 13, 2026